IT Consultant

Role Description:

Your primary responsibilities will be:

• Provide user support via clients’ IT ticketing tools or email

• Investigate, find and implement best solutions to help users and solve issues

• Manage and maintain tickets during incident/request lifecycle

• Make decisions on ticket escalation to the relevant teams

• Ensure active communication with users

• Consult clients on relevant topics

Main Requirements and Skills:

• Fluent written and spoken English

• Good communication skills

• Service orientation and proactivity

• Teamwork experience is preferred

• Experience in working with Ticketing systems

• Experience in IT Support

• Background in IT education is preferred

Additional Requirements:

• Experience with Microsoft Office 365 services is a plus

What you will find with us:

• Flexible working hours and your preferred home/office balance, and vacation policies, team parties and other fun events

• Opportunity to grow both professionally and personally

• Training, conferences, and seminars in Lithuania and abroad

• SolutionLab‘s library

• Great company culture, team parties, and other fun events

• Employee Wellness Program, Employee Referral Program, and other benefits programs

• Possibility to offer and implement company or team-wide initiatives

• Friendly, inclusive, and professional colleagues

Additional Information:

• Relocation support is not available for this position.

• Work visa/immigration sponsorship is not available for this position.

Preliminary salary range (before taxes): 2243,81 € - 2809,91 €

 *Will be agreed with each candidate depending on position, level, role, knowledge, experience, and capabilities.