Privacy Policy

At Solutionlab ("Solutionlab" or "we") data protection and confidentiality is a high priority. This privacy policy sets out clear guidelines for how Solutionlab processes your personal data. Further, we explain how we use the personal data that you leave and/or provide when you visit our website and use the various services on the website. 

Data controller and contact information

Kareivių str. 11B

LT-09109, Vilnius


Phone no.: +370 52 620370

Collection of personal data

You will always be informed in connection with collection of personal data about you. The personal data collected by us may include, for instance, your name, your email address, and similar identification data, including information about your navigation on the website. 

In connection with the submission of your data it will always be stated whether the submission is voluntary or necessary for completing the desired action. 

Your personal data is collected in one or several of below cases:

  • When you sign up for Solutionlab’s newsletter;
  • When you are a customer or supplier to Solutionlab;
  • When you report adverse reactions;
  • When you report claims related to products;
  • When you forward inquiries/questions related to products;
  • When you are a job applicant;
  • When you enter any of Solutionlab’s premises.

Use of personal data

Personal data is collected and will be used in connection with:

  • Sign-up for newsletters;
  • Campaign information;
  • Send-out of other marketing material, including invitations to events;
  • Sent out of re-calls;
  • Price changes;
  • Organisational changes;
  • Reports to Medicine Agencies for adverse reactions;
  • Customer relations;
  • Supplier relations;
  • Hiring processes;
  • Collection and evaluation of consumer reviews;
  • Statistics;
  • Other marketing initiatives.


We do not transfer your personal data to a third party without your consent. Under specific circumstances and with reference to legislation, it might be necessary to transfer information to public authorities or the police.  For example, anonymized information may be disclosed to the Medicine Agencies in case of adverse reaction reporting.  

In the case of a re-organization, full or partial sale of the company, any disclosure in such connection will be in accordance with current legislation for the processing of personal data.

Deletion of personal data

We will delete your personal data when we no longer need to process them in relation to one or more of the purposes set out above in section 4. However, the data may be processed and stored for a longer period in anonymized form.

Cookies policy

Cookies are data files, which are sent from the web servers to the web browsers, where they are also stored. Every time a browser requests a page from the server, information is sent back to the server.
Session cookies are saved on the user’s computer in order to recognize the device. These will remain until deleted, or until they expire.
Through the use of cookies, it is possible to generate statistics of user habits. Cookies may store information such as user preferences.

Use of cookies uses cookies to monitor traffic, to optimize the site’s content and for marketing purposes. All information collected is fully anonymized and Solutionlab does not share cookies with any third party. 

Removal of cookies
You can easily delete cookies under ‘Preferences’ in any browser used. Some browsers also offer the option to block cookies, but this can have a negative impact upon the usability of our website.

Google analytics uses Google Analytics, a web analytics service provided by Google Inc. This is done to gain better insight in user behaviour, when users are browsing the site.
Information gathered covers number of visitors, country location etc., and this enables us to improve our website to make it more user friendly based on these statistics.

For more information, please visit Google Analytics for general information about Google Analytics security and privacy principles.


We have implemented security measures to ensure that our internal procedures meet our high security policy standards. Accordingly, we strive to protect the quality and integrity of your personal data. For adverse reaction reports we anonymize all personal data to the extent possible with respect to legal requirements.

Your rights

You are at any time entitled to be informed of the personal data about you that we process, but with certain legislative exceptions. Furthermore, for some personal data, you have the right to have your personal data rectified, erased or blocked according to the rules. Moreover, you have the right to receive information about you that you have provided to us, and the right to have this information transmitted to another data controller (data portability).

Withdrawal of consent

You may, at any time, withdraw any consent you have given and we will delete your personal data, unless we can continue the processing based on another purpose. If you wish to withdraw your consent, please contact us at

Links to other websites etc.

Our website may contain links to other websites or to integrated sites. We are not responsible for the contents of the websites of other companies or for the practices of such companies regarding the collection of personal data. When you visit other websites, you should read the owners' policies on the protection of personal data and other relevant policies.

Amendment of data etc.

If you want us to update, amend or delete the personal data that we have recorded about you, wish to get access to the data being processed about you, or if you have any questions concerning the above guidelines, you may contact us at


If you wish to appeal against the processing of your personal data, please contact us by email, telephone or letter as indicated in this section 13. You may also contact the Data Protection Agency, L. Sapiegos g. 17, 10312 Vilnius Email: